Consultation fees

Initial consultation fees are non-refundable once the consultation has taken place, as they cover the time our designers spend reviewing your space and requirements.

Design fees

Design fees are billed in stages. If you cancel a project, you will only be charged for the stages that have been completed or started at the time of cancellation.

Refunds may be considered if:

• We are unable to begin work on the agreed start date

• A duplicate payment was made by mistake

• Work has not started on a paid design stage

Materials and furniture

Materials, furniture and fixtures ordered on your behalf are subject to each supplier’s return policy. Custom and made-to-order items cannot be returned once production has begun.

How to request a refund

Email hello@interiox.com with your project name and payment details. We aim to respond within 5 business days, and approved refunds are processed to the original payment method.